People Skills TuneUps

Upgrade your entire workforce's skills

Expected Outcomes
Includes

A series with transformation in mind.

TuneUp #1

 

Recall names

Communicates respect and connects people.

 

▪ Experiment with two simple techniques

to transform “I can't” to “I can remember names.” 

Communicate clearly

Saves time and money.

▪ Via magic marker experiment, practice your ability to have your directions and explanations received, as intended.

TuneUp #2

 

Work Well with Others

No one will be getting a personality transplant anytime soon...adapt.

▪ Treat people how they want to be treated! Figure out their personality/style and tailor your approach.

 

Build rapport

Builds trust. Communicates “I mean you no harm.”

▪ To increase rapport and put people at ease? Build on similarities. Tune in and match pace and priority.

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Series based on this Customer Care Book.

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"Interactive, useful, fun and not stuffy!"

TuneUp #3

Calm Upset Humans

Refuse to get upset back.

 

▪ Practice the #1 calmer: Behind-the-words listening.

▪ Includes listening without interrupting (tricky) or offering solutions.

 

Encourage Cooperation

Reduce resistance to your suggestions.

▪ To engage others’ cooperation up front, learn and speak the language of cooperation.

Each TuneUp is one hour
with optional Q and A.

Online Zoom

TuneUp #4

Relieve Your Stress

If not you, who?

▪ Includes: Three essentials, a slow-the-zoom experiment, a values clarification exercise and

a next step.

TuneUp Tool Kit
 

Included with this series of four TuneUps.

 

Contains all the supplies needed to transform workforce people skills.

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