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Keynotes and Workshops
“It’s Not Nice To Choke Your Customers!”
with Cath DeStefano  

Cath has over 25 years experience in helping create happy-come-back-again-and-again customers. Plus, she helps employees genuinely want to serve customers and provides the skills and attitude that make this happen.

Great Customer Service
Serves Your Bottom Line & Workplace Morale
Providing great service nearly guarantees loyal customers, as well as that good feeling that comes from helping people.  And yet, dealing with the public and our own internal ‘co-worker customers’ can make the even the best of us cranky.  Help!

In her program, “It’s Not Nice to Choke Your Customers”, internationally recognized speaker Cath Kachur breathes life back into the main ideas and actions of great service, gives some specific approaches that work, and promotes the balance of taking care of yourself while taking care of the customer.
  • Competence. There’s Nothing Like it
  • Treat Everybody Like They’re Somebody
  • Help with the Cranky
  • You Are the Personal Touch
  • The Stress of Serving ‘The Public’ and What Can a Person Do
  • The Power of Appreciation
  • The Manager's Role in Customer Service
Keynote RAVE REVIEWS

“I’ve been ‘whooshing’ all week! Thanks for exceeding, way exceeding, all of my expectations at your incredible presentation.

You had the whole audience in awe. You handled a delicate subject very delicately. You are ONE IN A MILLION!” 

- Lynda Reeves, M.S. Counselor/Professor 


“Very useful information presented in a wonderful and fun manner. Thank you!” 

-Nancy Bachman, ESL Department Chair

“Cath you're the best!

The Dean commented that he was really pleased with how well everything went. 

I really enjoyed everything about the event, and the information that you relayed to the staff members was just what we needed to hear.  The approach was very human, and I think one of the main things that people got from it was "it's about attitude" and it is a choice. 

- Richie Mitchell, Senior Office Manager North City Campus

I thoroughly enjoyed the presentation last Friday. On the following Monday, we
received your booklet, (It’s Not Nice To Choke Your Customer) complete with your artwork which is also entertaining and wonderful.

Your presentations just "make sense" is the only way I can put it.

I appreciate the fact that even though you are a highly educated, classy woman, you still can be so "down-to-earth," and that is refreshing.

Thank you again!  I will remember our event for the rest of my life,
and I will pass along some of the ideas and ideals that we learned.

I also visited your "video clips" on your website, and your complete
organization is a "shot in the arm" in this sometimes jaded world.
Keep up the great work that you do.  Your services and sentiments
are much needed, and perhaps if enough people listen to you and take heed,
this world will definitely be a much better place!

- Susan Giles

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 “Your presentation was extremely well presented.

I especially appreciated how well you combined ideas together and presented them in a way everyone could relate to.

– Paul Richard, BIT Department Chair
Clilck on the "here" link below to see video clips of Cath in action.

Letting go is a customer service skill of the first magnitude. When your I-would-rather-choke-you-than-look-at-you button has been pushed? Let go. See a related video clip by clicking here .

In Customer Service it is essential that your front line teams know how to manage the stress and frustration of dealing with 'the public' and co-workers who need a 'personality transplant' but don't seem to know it. See a related video clip by clicking here .

Too much contact with customers for too long? Forgot that customer service is about SERVICE?

Cath recalls the power of perspective and appreciation. See a related video clip by clicking here .

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Click here to purchase a customer service handbook
“It’s Not Nice To Choke Your Customers!”
by Cath DeStefano
 
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